There is extensive evidence demonstrating that negative reviews can impact consumers' decisions when selecting products and services. The higher the ratio of negative to positive reviews, the greater the impact.
We can help remove negative Google Maps reviews in many circumstances. Even if you are unsure whether we can help, get in contact as we have a range of law-based strategies to have the content removed.
We remove negative content from anywhere across the internet including from the following publishers:
A common issue includes competitor businesses posting fake negative reviews. For example, Samsung was fined $340,000 by the Taiwan Fair Trade Commission for hiring workers to post negative fake reviews of HTC.
A common issue includes aggressive & unreasonable customers. Businesses often report that customers leave can leave reviews that are unreasonable and far from reality.
A common issue includes duplication of negative reviews. For example, businesses report that customers leave multiple negative reviews from multiple Google accounts or ask their friends to leave a negative review.
A common issue includes blackmail from customers threatening to leave a bad review to avoid paying fees. For example, a study found that 78% of plastic surgeons reported customers blackmailed them by leaving or threatening to leave a negative review for the purpose of avoiding to pay their fees.
A common issue includes trolls posting negative reviews. For example, a person who is not a customer posts a negative review for no other reason other than to deliberately cause drama and chaos. The motives of trolls can range from a jokes to sadism.
A common issue includes revenge. For example, businesses report that ex-spouses or disgruntled previous employees leave negative reviews as a way to get revenge.
Most content removal businesses are not law firms. This means that the tools at their disposal are limited to contacting Google and asking to take it down.
At Hollier Rhodes Lawyers, we can do so much more. By engaging Hollier Rhodes Lawyers:
We offer No Win No Fee. You only pay if the content is removed
You will have skilled a lawyer to work on your matter
We will move as fast as we can to have the review removed
We have several options to remove online content, for example:
A Letter of Demand seeking to remove the content immediately
Incentivising the reviewer to remove the review with both parties signing a Deed of Settlement
Correspond with Google and present a case to take down the content
As a last resort, we can initiate legal proceedings suing for defamation or injurious falsehood
Rodney is the principal lawyer of Hollier Rhodes Lawyers. His areas of expertise include content removal, defamation, and injurious falsehood.
He has been interested in reputation law since 2016 and his writings on the subject (and other topics) have appeared or been referenced in many academic books published by Oxford University Press, Cambridge University Press, and SpringerLink. He has also appeared or been referenced in mainstream media throughout the world includingABC News, ABC Radio, The Washington Post, Vice, PopSugar, and the The LawSociety of NSW Journal and on one occasion, his writing was viewed approximately 8 million times.
Veronica's area of expertise is in content removal and she assists in operations at Hollier Rhodes Lawyers.
Outside of Hollier Rhodes, Veronica is a Commercial Manager at Hollier Group and holds a PhD in cancer research from Monash University.
